Reactive Language ---------Proactive Language
There's nothing I can do-------Let's look at our alternatives
That's just the way I am------ I can choose a different approach
He makes me so mad----------I can control my own feelings
They won't allow that---------I can create an effective presentation
I have to do that ------------I will choose an appropriate response
I can't------------- I choose
I must ------------I prefer
I only ------------I will
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